![]() ![]() We also do not accept returns for hazardous materials, flammable liquids, or gases. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Ĭertain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). You can always contact us for any return question at. Items sent back to us without first requesting a return will not be accepted. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. ![]() To start a return, you can contact us at. You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. While we do not expect there will be any additional charges attached to your order, we recommend that you check with your local customs officials or Post Office for more information regarding importation taxes/duties on goods purchased from the United Kingdom that may apply to your online order with us.We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. If any additional customs/duty charges are incurred during your shipment, they are not calculated or monitored by us nor are they the responsibility of us. We do not charge any customs duties on international shipments. WE OFFER INTERNATIONAL TAX-FREE SHOPPING WHEN ORDERING OUTSIDE THE EU PAY ZERO TAX - 20% (reduction) THIS WILL UPDATE AUTOMATICALLY IN CART WHEN YOUR DELIVERY AND SHIPPING ADDRESS HAS BEEN ENTERED AT CHECKOUT You can also download our returns form below. Our simple step by step returns form will be included with your order. You have 30 days from the date of purchase for a full Refund or Exchange. We can not accept any missing items claims if these steps are not taken. if the packaging is open or damaged please decline the delivery or request the courier to place a note stating the packaging is damaged and take a photo is possible. We also offer free text message notifications on all orders (Please add your Mobile Phone Number at checkout to receive delivery notifications.ĭue to the value of our goods we do not allow safe place deliveries, Someone must be available to take your delivery in, you will have the option to divert your order to a neighbour or local drop shop. Please make sure you inspect your parcel for any external damages before you accept it from the courier. Your Tracking number will be sent to you when your order has been dispatched. Please enter your address at checkout to get exact pricing and delivery date. (1:30pm cut off) Next Day Delivery orders placed after cut off will be dispatched the next day with premium 24 hour delivery service for the following day. We offer fast worldwide delivery and next day delivery on all UK orders. UK and world wide please refer to the below. We apologise for any inconvenience this may cause and appreciate your patience and understanding during this difficult and busy period if you would like to cancel your order please send us an email with your order reference number. If you have contacted our Customer Service team, please be patient, we will respond to your query as soon as possible. New European orders please be aware that your order could take up to 3 weeks for delivery. If you have already placed an order with us we will endeavour to have your order shipped out as soon as possible and will continue to dispatch. Contact details can be found here DeliveryĮU ORDERS DELAYED UPDATE 24/12/20 - Due to pervious border restrictions, some orders made after the 20th December 2020 are experiencing long delays and we are no longer able to guarantee delivery times due to the backlog. Please contact the store for further info. Please note this only applies to items purchased online. Please retain the receipt as proof of purchase. Refunds will only be offered in accordance with your statutory rights (which remain unaffected). We are happy to offer an exchange or refund any items purchased after Monday 31st October 2022 returned unworn and in perfect saleable condition within its original packaging until Sunday 8th January 2023. ![]()
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